Pelatihan Bisnis - SATU

Yth. Bapak hadi hartono Berikut kami informasikan 6 topik Training dari situs www.6221.net (PT Asprinet Indonesia) : Contract Negotiation Skills & Techniques Monday, 7-4-2008 - Wednesday, 9-4-2008 (3 days) [Training01] Standard Operating Procedures (SOP) Marketing Wednesday, 9-4-2008 - Thursday, 10-4-2008 (2 days) [Training02] Professional Selling For Bankers Thursday, 10-4-2008 - Friday, 11-4-2008 (2 days) [Training03] Strategic Selling Skills Thursday, 10-4-2008 (1 day) [Training04] Practical Business Plan Tuesday, 15-4-2008 - Wednesday, 16-4-2008 (2 days) [Training05] Improving Quality of Interaction & Handling Customer Complaint Friday, 11-4-2008 - Saturday, 12-4-2008 (2 days) [Training06]

Seminar Description :

[Training01]

Contract Negotiation Skills & Techniques

Date : Monday, 07-04-2008 until Wednesday, 09-04-2008 08:30 - 17:00 Venue : Ibis Slipi Hotel Jl. S. Parman Kav. 59 Jakarta, Fee : Rp 4.950.000,- Seminar/Conference Description : In many occasions, project managers or the end users usually care less on how the contract will be structured and writen. Project managers or the end users tend to forward the contract management process to the procurement, legal & contract department since they assume that such process relates to procurement and/or legal/contratual matters. However, the contract management process is not only a simple contract writing process but it involves a bigger picture of the process. The project managers and/or the end users' participation in that process determines whether the entire contract management process is a success. As the executor of the project & user of certain services, project managers and/or end users are highly recommended to participate in the contract management process starting from the begining of the contract development & bidding process up to the negotiation process, contract execution and close out. This way all requirements related to the project will be well covered in the contract and there will be no flaws that may create disputes at present or in the future. One thing to remember is that project managers & end users are the persons responsible to run and manage the contract for the entire period of the project. Therefore project leaders & end users are recommended to understand about the contract and its financial & legal implecations in addition to the scope of work and financing management. Speaker : Joko Margono.Ir, MBA graduated from Bachelor Degree of Civil Engineering, Surabaya Technology Institute. During his career as a head inspectorate at several companies in Indonesia, he also earns his Business Master Degree of Belgium University. In additional his experiences, he lead various courses such as Supply Chain Management, Logistic & material Management, The Art & Power of negotiation, team Building, Problem Solving & Decision Making, Owner Estimate Analysis and many others. Active as a leader, he is also actives as American Railway Engineering and Maintenance of Way Association and as a Chairman Representative Information Centre West Java of Forum on Good Corporate Governance Indonesia (FCGI). Outline : Day 1 Supply Chain Management What is Supply Chain Management Who are involved in the Supply Chain Management Relationship between Supply Chain Management and Contract Management Prevailing Regulation Procurement Process - Stage 1 Planning and Budgeting The existence of Bid Committee Determining the Procurement Process : Direct Appointment, Direct Selection, Tender/Bidding Pre-Qualification Process : Selection of Vendors/Bidders Procurement Process - Stage 2 Preparing the bid package Elucidation Meetings Evaluation of Bids Letters of Intent Award Notification Major issues in Letter of Intents Letter of Intent vs Letter of Award Is Letter of Intent binding ? Tender Compliants/Protests Causes for tender compliants/protests Legal/contractual implication Day 2 Contract Management What is Contract Management Difference between agreement and contract What is a contract Types of Contract Unilateral contracts Bilateral contrats Multilateral contracts Pre-Contract process Offer Contractual Negotiation Acceptance Agreement Provisions of a Contract Subjects of a contract Contract Term : commencement and expiration date Termination provisions Technical provisions : People and Equipment Commercial provisions : terms of payment Liability provisions Warranty provisions Force Majeure Liquidated Damages Penalty clause Amendment/Addendum /Variation of Contract Assignment provisions Governing Law Dispute Resolution : amicable, mediation, arbitration, or court Legal Advices Who should you ask for Legal Advice Internal Legal Advice External legal advice Contract Execution Time consistency Scope of Work compliance & monitoring Invoicing procedure Cost Control Management of Variation/ Amendment/Addendum Contract Expiry or Termination Control of the Contract Term Performance based evaluation Cost effective evaluation Contract reference for upcoming future similar project Contract close-out Day 3 Negotiation Skills and Techniques Types of Negotiation : Positional Negotiation and Interest-Based Negotiation Basic Rules of Negotiations How to represent your company in a negotiation process Determining your objectives in a negotiation Attitude towards negotiaton Persuasive attitude Bargaining Position Technical Negotiation Commercial Negotiation Legal/Contractual Negotation Effective negotiation process : Who should attend, what are being negotiated and the aim of negotiation End result of Negotiation : Win-Win Solution, Agreement, Deadlock or Dispute Requirement on management decision Bonds, Penalty & Liquidated Damages Rules of bonds requirement Penalty implementation & negotiation Liquidated damage philosophy

[Training02]

Standard Operating Procedures (SOP) Marketing

Date : Wednesday, 09-04-2008 until Thursday, 10-04-2008 09:00 - 16:00 Venue : Patra Office Tower Jl. Gatot Subroto 32-34 Jakarta 12950 Fee : Rp 3.000.000,- Seminar/Conference Description : Menyajikan Secara Komprehensip dan Sistematis Teknik Penyusunan Standard Operating Procedure (SOP) Marketing yang berbasis Sistem Pengendalian Internal Fasilitas: Gandaan Materi, Sertifikat, Tas Seminar, Makan Siang, Snack 2x Who Should Attend? : SOP Manager/Officer/Staff Marketing Manager/Sales Manager Officer IT yang terlibat dalam penyusunan SOP HRD Officer/Manager Speaker : Slamet Affandi, MBA Aktif di Konsultan Management Asian Development Bank, Konsultan Management Inkindo dan merupakan Management Training Specialist di beberapa lembaga pelatihan. Outline : Sesi 1 Memahami Peran Fungsi Marketing Sebagai Unit Bisnis Dalam Sistem Operasi Perusahaan Sesi 2 Analisa Fungsi Marketing Sebagai Profit Center Dalam Sistem Pengendalian Internal. SESI 3 Analisa Desain Teknis Penyusunan Sop Marketing Sesi 4 Analisa Sop - Kebijakan Organisasi Marketing Dan Kewenangan Operasinya Struktur Organisasi Fungsi Marketing Dan Job Descriptionnya Menetapkan Anggaran Marketing Analisa Beban Penjualan Strategi Pertumbuhan Pemasaran Alasan Dilakukannya Penjualan-Pemasaran Tanggung Jawab Menentukan Target Pasar Kewenangan Penandatangan Kontrak Dan Penentuan Harga Dan Lainnya Sesi 5 Analisa Sop - Kebijakan Yang Berhubungan Dengan Harga Dan Produk Analisa Harga Jual Pengembangan Strategi Harga Analisa Harga Secara Umum Sesi 6 Analisa Sop - Kebijakan Yang Berhubungan Dengan Pelanggan Analisa Dan Survei Pelanggan Kebijakan Kredit Pelanggan Dan Customer Mapping - Customer Rating - Credit Limit Kebijakan Pembinaan Pelanggan Sesi 7 Analisa Sop - Kebijakan Yang Berhubungan Dengan Promosi Dan Distribusi Pengangkatan Distributor Dan Agen Kontes Penjualan Internal Dan Eksternal Pemasaran Jarak Jauh Keputusan Promosi Sesi 8 Analisa Sop - Kebijakan Yang Berhubungan Dengan Sumber Daya Manusia Marketing Dan Umum Seleksi Karyawan Bagian Penjualan-Pemasaran Moral Dan Etika Penjualan Pelatihan Armada Penjualan Komisi-Bonus-Dan Kompensasi

[Training03]

Professional Selling For Bankers

Date : Thursday, 10-04-2008 until Friday, 11-04-2008 08:30 - 17:00 Venue : Ibis Slipi Hotel Jl. S. Parman Kav. 59 Jakarta, Fee : Rp 2.500.000,- Seminar/Conference Description : Main Objective Mengembangkan pemahaman proses selling dalam bisnis perbankan Meningkatkan keterampilan menjual dan meyakinkan (calon) Nasabah Membangun karakter Marketer sejati yang berorientasi pada target bisnis Speaker : Tim Trainer

[Training04]

Strategic Selling Skills

Date : Thursday, 10-04-2008 09:00 - 17:00 Venue : Ibis Slipi Hotel Jl. S. Parman Kav. 59 Jakarta, Fee : Rp 850.000,- Biaya : Rp. 2.400.000 / 3 orang dari perusahaan yang sama Rp. 3.500.000 / 5 orang dari perusahaan yang sama Biaya sudah termasuk materi, setifikat, lunch dan coffee break Seminar/Conference Description : Apa yang akan anda pelajari? Personal Strength Wisdom Know your competitor & Win without fighting Wisdom for Sales Person Offer a Unique Selling Proposition Plan, Sell & Win Role Play & Case Study Speaker : Andi K. Utomo Praktisi sales dan pemasaran , berpengalaman bekerja di perusahaan multinasional selama lebih dari 15 tahun. Saat ini adalah General Manager salah satu perusahaan elektronik terkemuka Indonesia.

[Training05]

Practical Business Plan

Date : Tuesday, 15-04-2008 until Wednesday, 16-04-2008 08:30 - 17:00 Venue : Grand Serella Hotel Jln. LL RE Martadinata, Bandung. Bandung, Indonesia Fee : Rp 2.750.000,- Seminar/Conference Description : Setiap langkah keputusan pengembangan bisnis, terutama yang melibatkan dana investasi yang cukup besar, membutuhkan analisis dan prediksi yang sangat komprehensip , yang selanjutnya akan dituangkan dalam strategi dan action di setiap aspek fungsional seperti pemasaran,operasi, SDM dan keuangan. Business Plan harus mampu mengakomodir setiap idea, prediksi ,rencana, strategi implementasi bisnis secara terstrukrur dan menuangkannya dalam bentuk rencana terpadu sehingga mudah difahami oleh setiap orang yang terlibat. Seminar ini akan memaparkan teknik penulisan Business Plan secara mudah dan praktis sehingga akan sangat mudah diikuti oleh setiap pesertanya. Penyajian materi akan dilakukan dengan metoda studi kasus. Kepada setiap peserta akan diberikan soft copy contoh business plan sehingga setelah mengikuti seminar ini diharapkan setiap peserta bisa membuat business plan sendiri. Manfaat setelah mengikuti seminar ini : Setelah mengikuti seminar ini, peserta akan memahami : Konsep Business Plan Marketing Manajemen Produksi dan Operasi Manajemen Sumber Daya Manusia Manajemen keuangan Analisis Investasi Manajemen Strategi Studi kasus penyusunan Business Plan Who Should Attend? : Manajer dan staf di semua divisi perusahaan yang erat hubungannya penyusunan business plan. Speaker : Asep Saefulbachri, Ir., MBA., MM Sarjana Teknik dan Manajemen Industri dari ITB (lulus 1981), Master in Business Administration dari Sekolah Tinggi Manajemen Bandung (STMB) Telkom - Asian Institute of Management / AIM Manila. Pengalaman sebagai professional selama 23 tahun : Direktorat Logistik PT Telkom (1981 - 1993), Manajer Pengembangan usaha PT Bangtelindo Bandung (1996 - 1997), Managing Director Forum Eksekutif Indonesia, Bandung, Course Director Strategic Forum Expertise Sdn Bhd Kuala Lumpur, Malaysia (sejak 1995), sebagai professional trainer & consultant (sejak 1994), Dosen tetap dibeberapa perguruan tinggi untuk program S1 Jurusan Teknologi Industri (sejak 1993) dan program pasca sarjana (S2) Teknik & Manajemen Industri (sejak 1992). Outline : Konsep Business Plan Arti dan Ruang Lingkup Business Plan Tujuan Business Plan Kriteria Business Plan Lay Out Marketing Deskripsi produk/ jasa Segmentasi Targeting Positioning Marketing Mix Manajemen Produksi dan Operasi Perencanaan Produksi Perencanaan Kapasitas Perencanaan Pengadaan Material Manajemen Sumber Daya Manusia Tantangan Manajemen Sumber Daya Manusia Persiapan dan Seleksi Pengembangan dan Evaluasi Kompensasi dan Proteksi Manajemen keuangan Keuangan dalam keputusan Manajemen Laporan Keuangan Cash Flow Analisis Ratio Keuangan Analisis Investasi Time Value of Money Pay Back Period. Net Present Value Internal Rate of Return (IRR) Manajemen Strategi Environment Threat an Opportunity profile (ETOP) Strategic Advantages Profile (SAP) SWOT ( Strength ,Weakness, Opportunity and Threat) Analysis. Perumusan strategi korporasi dan strategi bisnis. Studi kasus penyusunan Business Plan

[Training06]

Improving Quality of Interaction & Handling Customer Complaint

Date : Friday, 11-04-2008 until Saturday, 12-04-2008 09:00 - 17:00 Venue : Kartika Chandra Hotel Jl. Gatot Subroto No. 18-20 Jakarta, INA Fee : Rp 2.450.000,- Rp 1.750.000,- (Registration 3 person/more; Payment before April 4th, 2008) Rp 1.950.000,- (Registration before March 28th; Payment before April 4th, 2008) Seminar/Conference Description : Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan, yang oleh karena itu sadar akan perannya sebagai ujung tombak perusahaan yang bertanggung jawab terhadap peningkatan mutu pelayanan terhadap pelanggan. Untuk itu, para front-liners ataupun mereka yang berperan sebagai ujung tombak yang berinteraksi langsung dengan pelanggan memerlukan keterampilan dalam menerapkan tehnik-tehnik interaksi dan komunikasi efektif dalam proses memberi pelayanan kepada pelanggan, termasuk tehnik menangani keluhan (Customer Complaint). Speaker : Semba Biawan Belum lama pensiun dari Coca-Cola Amatil Indonesia, di mana beliau telah bekerja hampir 10 tahun sebagai National Learning & Development Manager. Beliau memiliki pengalaman lebih dari 25 tahun sebagai Manager di area SDM di MNC, di antaranya sbg Manajer SDM di Regent International, Mandarin Oriental, Melia Sol, dll. Beliau pernah mengikuti Management Development Program dari AIM Philipina. Train the Trainer Program dari Lousanne Hotel School, Switzerland (Best Student), Leadership and Influence dari DDI Hongkong serta berbagai course lain dari Australia ataupun Asia. Outline : Data statistik tentang pengaruh kepuasan pelanggan terhadap perkembangan perusahaan Bagaimana membentuk paradigma melayani Pengertian Kepuasan Pelanggan (Customer Satisfaction) Sifat dan ciri-ciri Customer Service Mengenal Harapan Pelanggan (Customer Expectations) Sumber daya yang berorientasi pada kepuasan pelanggan ubungan faktor Manusia dan System & Prosedur Kerja dalam proses memberi pelayanan Peran aspek Manusia dalam proses meningkatkan mutu pelayanan Tehnik interaksi dan komunikasi dengan pelanggan pada saat memberi pelayanan Memahami Mengapa pelanggan lari Hal-hal yang biasanya dikeluhkan pelanggan Langkah-langkah dalam menangani keluhan pelanggan Latihan : Handling Customer Complaint

Untuk pendaftaran atau informasi lebih lengkap, silahkan hubungi Sdr. Randy, Sdri. Tety atau Sdri. Yanthi di T. (021) 719 1612 (Hunting)/ 719 9555 (Hunting) F. (021) 719 9552 Untuk informasi seminar & training lainnya kunjungi : www.6221.net